FAQ
Below, you’ll find everything you need to know about ordering, testing, and receiving your results. We’ve made this as clear and comprehensive as possible so you can navigate the process with ease and confidence.
Ordering
What am I purchasing?
What am I purchasing?
You’re purchasing a lab order for STI testing. After checkout, you’ll visit a local testing center to provide your sample. This is not an at-home kit.
What happens after I place my order?
What happens after I place my order?
You’ll receive a confirmation email with next steps, including how to find a nearby lab location and make an appointment to get tested.
How long is my lab order valid?
How long is my lab order valid?
Your lab order is valid and in the lab's system for up to one year from the date of purchase.
Can I cancel or change my order?
Can I cancel or change my order?
Because lab orders are processed shortly after purchase, we’re typically unable to cancel or modify orders once they’ve been placed. If you have an issue with your order, please reach out to support@testiehealth.com and our team will review your request.
Does insurance cover this?
Does insurance cover this?
Testie is a direct-to-consumer service at this time and we do not bill insurance.
Getting Tested
How does the Testie process work?
How does the Testie process work?
1. Choose your test & location: Select the STI panel that fits your needs, then enter your zip code to choose a nearby testing center and confirm availability in your area.
2. Visit the lab & get your results: After checkout, your lab order is sent to the lab network. Then you'll book an appointment at one of 2000+ testing centers. Your results are delivered securely to your patient dashboard as they become available.
3. Get support if needed: If any results require follow-up, you’ll complete a short intake form and a licensed provider will contact you to walk through next steps. For many common, treatable STIs, medication can be prescribed and sent to your preferred pharmacy when appropriate.
Where do I get tested?
Where do I get tested?
You’ll visit a local testing center within our lab network. Before checkout, you selected a nearby location to confirm availability in your area.
Once you place your order, your lab order is already in the system. You’ll then receive instructions on how to schedule your visit. You can go to any testing center within the network.
Do I need an appointment at the testing center?
Do I need an appointment at the testing center?
We recommend booking an appointment to save time. You can walk in at some testing centers, but we do not suggest it.
Do I need to fast before my appointment?
Do I need to fast before my appointment?
No, fasting is not required for routine STI testing. You can eat and drink normally before your visit.
Do I need to bring my lab form to the testing center?
Do I need to bring my lab form to the testing center?
You do not need to bring a printed lab form, but we recommend having access to your lab order form, it is attached at the bottom of the email titled "It's time to take your lab test."
Results
How long do the results take?
How long do the results take?
Testie will notify you as soon as your results are available. Timing can vary depending on the laboratory’s processing. Most results are typically completed within a few days after your lab visit.
How will I be notified when my results are available?
How will I be notified when my results are available?
You’ll receive a text notification as soon as your results are ready.
How do I access my results in my patient dashboard?
How do I access my results in my patient dashboard?
You can view your results by logging into your patient dashboard at testiehealth.com. Click “Login” in the upper right corner to access your secure results.
What if I have questions about my results?
What if I have questions about my results?
A phone or video consult is not included with negative results. However, you can message a licensed provider directly through your patient dashboard with any questions. Our Clinical Team is available Monday through Friday, 7am–4pm PDT via dashboard chat or by phone at (855) 983-5347.
Doctor Consult & Treatment
What happens if I test positive for an STI?
What happens if I test positive for an STI?
If you test positive for an STI, you will be prompted to complete a short intake form to help guide care, and then a licensed provider will reach out by phone to walk you through your results and next steps.
Do you provide treatment for STIs?
Do you provide treatment for STIs?
Treatment may be available depending on your results and clinical eligibility. If appropriate, a licensed provider can prescribe medication and send it to your preferred pharmacy. For more information, please refer to our treatment policy.*
Treatment for the following may be available depending on the individual case and applicable state laws:
- Chlamydia
- Gonorrhea
- Trichomoniasis
- Mycoplasma genitalium
- Bacterial vaginosis
We cannot treat:
- Syphilis
- Hepatitis B
- Hepatitis C
- HIV
Can you prescribe medication to my local pharmacy?
Can you prescribe medication to my local pharmacy?
If you test positive for an STI and treatment is appropriate, prescriptions can be sent to a pharmacy of your choice.
What if I don’t want treatment through Testie?
What if I don’t want treatment through Testie?
You’re always free to take your results to your own healthcare provider for follow-up care.
